Your workforce, reimagined.

Bring Predictability, Control, and Financial Performance to Workforce Operations

Incite Workforce Solutions powered by SnapCare (IWS) is a strategic collaboration between Incite, AHCA’s exclusive GPO partner, and SnapCare, a national leader in workforce technology and clinical staffing execution; combining strategic insight with proven delivery to drive measurable results.

IWS is a workforce solution that gives senior care providers clear visibility into the true cost of staffing and a structured way to control internal and external labor, while stabilizing coverage across their buildings and improving financial performance.

What is IWS?

Strategy

Workforce Economics and Benchmarking

Bringing structure by analyzing labor spend, identifying cost drivers, and benchmarking performance across facilities to improve control and stability.

Technology

Visibility, Analytics & Smart Scheduling

Gain real-time visibility from agency spend, overtime, and labor cost PPD, with tools to manage schedules, optimize coverage, and reduce volatility.

Operational Support

Governance plus Execution

People, processes and oversight to support day-to-day execution and on-going improvement, ensuring workforce decisions are applied consistently and measurable results are delivered.

Workforce Challenges Run Deeper Than Staffing

Senior care workforce challenges aren’t just about shortages. They’re about volatility. Month-end surprises. Turnover. Overtime creep. Unanticipated spend.

IWS addresses these root causes by aligning internal staff, agency, and scheduling into one coordinated approach, improving predictability and financial performance.

Five pillars. One integrated workforce strategy.

Predictability

Stabilize staffing and reduce volatility in labor spend

Financial Impact

Turn workforce into a driver of financial performance

Control

Regain leverage over external labor and standardize operations

Compliance

Ensure workforce practices are consistent and audit-ready

Partnership

Ongoing strategy, guidance, and support - not a one-time solution

How IWS Turns Workforce into A Strategic Advantage

See the Problem

Gain visibility into the workforce drivers impacting financial and operational performance—including agency utilization, overtime, labor variability, and cost per patient day.

Align staffing workflows, scheduling, internal labor pools, and external staffing partners into one coordinated workforce strategy with centralized oversight.

Reduce reliance on premium external labor, improve workforce efficiency, and create measurable savings across buildings and care settings.

Support ongoing workforce performance through governance, operational support, benchmarking, and continuous accountability.

The Operational Infrastructure Behind IWS

Enterprise Workforce Visibility

Workforce Benchmarking and Labor Analytics

Centralized Staffing Requests and Approval Workflows

Internal and External Workforce Coordination

Standardized Labor Partner and Rate Management

Integrated Workforce Operations Platform

Credentialing and Compliance Oversight

Ongoing Workforce Governance and Support

Workforce Outcomes Across Your Organization

IWS gives every stakeholder, from executive leadership to frontline teams the visibility, control, and operational support needed to improve workforce performance.

Executive Leadership

Gain enterprise-wide visibility into workforce performance, labor spend, and staffing trends. Standardize workforce governance, benchmark facilities, and move labor management from reactive to a strategic operating model.

Operations and Building-Level Leadership

Improve staffing predictability and reduce daily operational disruption. Gain building-level visibility into workforce needs, prioritize internal labor utilization, and reduce dependency on more costly external staffing.

HR and Talent Acquisition

Extend recruiting capacity with standardized workflows and centralized candidate visibility. Strengthen hiring efficiency, reduce reliance on job boards, and create a more sustainable long-term workforce strategy.

Clinical and Care Teams

Improve staffing consistency and workforce reliability while reducing burnout, overtime fatigue, and last-minute coverage gaps. Support compliance readiness and create a more stable care environment for staff and residents.

2025 McKnight’s Excellence in Technology Award Winner

Member experience

What our members say

As we transition to working with Incite Workforce Solutions powered by SnapCare as our exclusive external staffing solution, we have seen a heightened number of temp staffing workforce in our buildings elect to come to work for us as a "permanent clinician." Quite frankly, this is the primary objective of the program and the reason that every provider should be working with Incite Workforce Solutions powered by SnapCare in the markets they serve.

Steve Fogg, The Marquis Companies, Chief Financial Office

Member experience

The Exclusive GPO Partner of AHCA/NCAL

Incite's exclusive alignment with AHCA/NCAL, the nation's largest association of senior care providers, means your organization gains more than a GPO. You gain an advocate, a network, and a purchasing partner invested in the long-term success of senior living.

Advocacy support

Incite invests over $2 million annually in advocacy for the senior living sector, championing your organization's interests at the national and state level.

Unified mission

Our shared vision with AHCA/NCAL supports key policy discussions in legislative and policy discussions shaping the future of care.

Frequently Asked Questions

How is IWS different from a staffing vendor?

IWS is very different from a staffing agency. With one coordinated strategy, we help IWS participants regain leverage over agency spend. Instead of merely supplying caregivers, IWS helps streamline and manage agency partners, standardize rates, improve visibility, reduce administrative burden, and create a more strategic workforce management approach.

IWS helps senior care providers take control of their workforce, by giving them visibility into their staffing usage, rates and trends, putting structure around agency, overtime, staffing mix and scheduling, and supporting them with the tools and team to improve performance over time.
By standardizing processes and creating more consistency in managing agencies, providers can better control premium labor costs, reduce unnecessary spend, and make more informed workforce decisions without sacrificing quality of care.

With ongoing advisory engagement, IWS strengthens staffing consistency, documentation and credentialing to support survey readiness, PBJ accuracy and reduce regulatory risk. By providing workforce analytics and operational insights, IWS helps leadership teams identify trends impacting resident care, staffing stability, and survey risk exposure.

Yes. IWS is designed to support and optimize your existing staffing relationships. When staffing partners align with the operational standards and expectations of the IWS program, providers can continue leveraging the relationships that work best for their communities.
IWS adds governance, visibility, and consistency across workforce partners, helping create a more organized, transparent, and efficient staffing process while reducing administrative burden and improving workforce accountability.

IWS supports a wide range of senior living providers, including independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Our solutions are designed to scale across single-site operators as well as large multi-community organizations.

IWS helps senior living providers address common workforce challenges such as inconsistent staffing rates, administrative inefficiencies, limited visibility into agency usage, workforce shortages, and escalating supplemental labor costs. Our approach simplifies workforce management so leadership teams can focus more on resident care and operations.

Yes. In addition to workforce management solutions, IWS offers direct recruiting services designed to help senior living organizations fill difficult-to-staff roles more efficiently and cost-effectively. When internal recruiting or talent acquisition teams are unable to fill a position within a reasonable timeframe, IWS can provide a supplemental recruiting solution at rates significantly below traditional market recruiting costs. Our approach helps organizations reduce vacancy-related strain, improve hiring outcomes, and maintain continuity of care and operations.

More than a platform. A workforce strategy built for senior care.

IWS brings together benchmarking, integrated technology, and hands-on workforce expertise to help your organization reduce external labor spend, improve staffing visibility, and create a more sustainable workforce model.

Discover how IWS can work within your organization.